Frequently Asked Questions
We provide a wide range of counseling, psychological, treatment, and therapy services to meet your needs. We promise to provide every service with a smile, and to your highest level of satisfaction.
Frequently Asked Questions
Comfort counseling services offers individual therapy, couples counseling, spiritual counseling, family therapy, group therapy and online counseling sessions to address various mental health concerns.
Yes, all sessions are confidential. We adhere to strict privacy policies and ethical guidelines to protect your personal information.
Typically, each therapy session lasts about 50 minutes, although the duration can vary based on individual needs and therapist recommendations.
Yes, we offer secure and confidential online counseling sessions via video conferencing platforms for clients who prefer remote sessions.
Our office hours are Monday to Friday, 9 a.m. to 6 p.m. [East African Time]. We also offer evening and weekend appointments upon request.
We accept various payment methods, including credit/ debit cards, Paypal, M-pesa (Mobile payment system in Kenya), MoneyGram and Western Union.
The cost of sessions varies depending on the type of service. Please contact us for specific pricing information.
Yes, we offer sliding scale fees based on income and financial need. Please discuss this with the counselor during consultation.
If you need to cancel or reschedule, please provide at least 24 hours’ notice to avoid a cancellation fee, Contact us directly to make changes to your appointment.
Counseling can help by providing a safe space to explore your feelings, develop coping strategies and work through personal challenges with the guidance of a professional.
The number of sessions varies for each individual based on their specific needs and goals. Your therapist will work with you to determine an appropriate treatment plan.
Yes, you can request a specific therapist based on your preferences. We will do our best to accommodate your request, depending on availability.
We use a variety of evidence-based approaches, including but not limited to person-centered therapy, eclectic therapy, cognitive behavioral therapy [CBT] and multi-dimensional therapy, tailored to each client’s needs.
Yes, we offer various support groups for different issues such as anxiety. depression, grief and substance abuse. Please check our website for the current schedule.
While both terms are often used interchangeably, therapy typically involves more intensive treatment and may address deeper psychological issues, which counseling often focuses on specific problems or life adjustments.
If you are experiencing persistent feelings of sadness, anxiety, stress or are struggling to cope with life’s challenges, therapy can be beneficial. It’s important to seek help if these issues interfere with your daily life.
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We promise to provide every service with a smile